Alexandra Wilson Pecci, for HealthLeaders Media , October 26, 2015
Applying a one-size-fits all approach to patient satisfaction is a sure-fire way to fail, experts say.
Where a patient receives care in a hospital has a lot to do with what types of care the patient values most.
In inpatient settings, for instance, patients value nursing care the most. In the emergency department, overall personal safety and continuity of care are most important. For pediatric care, factors affecting patient satisfaction vary a lot depending on which department patients are in, according to a study published this month in the American Journal of Medical Quality.
SOURCE: http://healthleadersmedia.com/content.cfm?topic=QUA&content_id=322025
